Terms + Conditions
Please carefully review these Terms and Conditions, before making your reservation. By making a reservation with us, you are deemed to have read, understood and accepted these Terms and Conditions.
Reservation
To make a reservation, you need to place a deposit with us for yourself and each person accompanying you on the Package Tour. This deposit will form part of your final payment. Balance of payment must be made no later than 45 days before departure.
Deposit
A deposit is required upon booking. Minimum deposits per person are:
Package for Umrah tour: $1500
All other package tour: 50% of package tour fare
Cancellation by us
We reserve the right to cancel any tour or packages prior to departure for any reason, including but not limited to an insufficient number of participants. It is the sole right and discretion to determine the size of the group for a confirm departure without prior confirming and informing the client from time to time. We shall endeavour to notify you, at least 14 days before the scheduled departure date, if, due to any unforeseen circumstance(s), any Package Tour or part thereof cannot be finalised, needs to be changed by us or your reservation has to be cancelled. In such case, we may, but shall not be obliged to, recommend an alternative to the applicable Package Tour or part thereof, to either the same or another destination. Please note that additional charges may apply for such alternative Package Tour or part thereof and you will be advised accordingly of all such charges before having to make any selection and effect the top-up payment. If no alternatives are offered or should you decide not to accept any alternative offered, we will fully refund all payments received from you for the applicable Package Tour or part thereof, without interest, in full discharge of our obligations to you. If an alternative is offered and accepted by you that is of a lesser value than the original Package Tour or part thereof that cannot be fulfilled, we will refund the difference in value, without interest, in full discharge of our obligations to you.
Cancellation by customer
Unless otherwise stated, you may cancel your reservation, in writing, at any time before the designated departure date, subject to payment of a cancellation fee to us. In such event, you shall additionally be responsible for any non-refundable airport taxes and miscellaneous surcharges imposed by the relevant airline(s). Should there be a refund of airport taxes or miscellaneous surcharges by the airline(s), we shall be entitled to charge an administrative fee, to be deducted from the refunded amount, for processing the refund. Please note that any change of departure date, traveller’s name (other than correction of typographical errors) or Package Tour is considered a cancellation and a cancellation fee will apply.
Package tour fare inclusions
The Package Tour fare includes airfare, accommodation, airport transfers (if any), meals (if any) and sightseeing (if any) as specified in the Package Tour brochure/itinerary/booking form.
Package Tour Fare Exclusions
The Package Tour fare does not include airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees and service fees as specified by the airlines and airport authorities, laundry services, excess baggage charges, beverages, room service, gratuities to drivers and tour leaders or local guides and tips to hotel porters, and/or any personal expenses. Please check with us for general information regarding visa fees, gratuities to drivers and tour leaders or local guides, as well as local tipping practices.
Travel documents and travel insurance
a. Passport and other travel documents
each traveller is solely responsible for ensuring that his or her passport or other travel document is valid for at least 6 months from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licences, vaccinations, health certificates and/or other documents or approvals as may be required by the applicable governmental authorities of the destination country (ies) in the Package Tour.
We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the Package Tour fare, should any traveller be deported or refused entry by the immigration authorities of any country, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities.
b. Visa Applications
We may, from time to time, assist a traveller to submit a visa application for a fee, but do not guarantee the outcome or approval of any such application. Different embassies or consulates require varying lengths of time to process visa applications and, accordingly, any traveller seeking our assistance to apply for a visa must check with us as soon as possible on the applicable visa requirements.
c. Travel Insurance
All travellers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.
Baggage
Travellers will be allowed check-in and hand-carry luggage according to the respective airlines regulations. Excess baggage must be paid locally by the travellers. We will not be responsible for the loss, damage or theft of any item(s) belonging to a traveller throughout the duration of the Package Tour.
Meals
Meals, including meals on-board flights, are as indicated in the Package Tour brochure/itinerary/ booking form. No refunds or replacements will be provided if the on-board meals are not served for any reason.
Special Requests
It is the Customer’s sole responsibility to inform Us of any special request that a traveller may have, such as special dietary requirements, special seating arrangements, etc. at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason.